Contact Us

This page explains how to contact Sites Not On Gamstop at consoleob.com, what we can help with, and what we can't. We are an independent review site. We don't run casinos, hold player accounts or handle payments, so we can't act on problems with a particular casino account.

Disclosure: some casinos we cover may pay us commission if you sign up through our links. Commission does not decide rankings. You can read more in About Us.

What you can contact us about

We're happy to hear from adult readers (18+) on the following:

• Corrections: a bonus term, payment method or licence detail on one of our reviews looks out of date or wrong.
• Feedback: a guide was unclear, or you'd like a topic explained, such as wagering requirements or withdrawal checks.
• Your experience: you've had a good or bad experience with a casino we feature. We treat this as information for our research, not as proof, and we can't investigate individual disputes.
• Site issues: a broken link, a page that won't load, or a display problem on mobile.
• Business or press enquiries: please read our Terms and Conditions first.

How to reach us

Use the contact route shown on this page or in the site footer. We don't publish a phone number, and we won't ask for passwords, card details or full ID documents by any channel. If someone claiming to be Sites Not On Gamstop asks for these, don't respond.

To help us reply quickly, include:

1. The page address or the name of the casino you're writing about.
2. What you saw, and the date you saw it.
3. A screenshot or a copy of the terms, if you have one.
4. What you think should change.

We can't promise a reply time. We read corrections first, because accuracy matters most on pages covering bonuses, fees and withdrawal terms.

What we can't do

• We can't recover deposits, release withdrawals or reopen closed accounts.
• We can't act as a casino's customer support or complaints body.
• We can't remove you from a casino or lift a GAMSTOP exclusion.
• We don't give legal, financial or medical advice.

If you have a problem with a casino

Start with the casino's own support team, in writing, so you have a record. Keep screenshots of the bonus terms as they were when you claimed the offer, plus transaction records and chat logs. Then use the casino's formal complaints procedure, which should be described in its terms.

If that fails, check which licence the casino holds and whether that regulator or an approved dispute service accepts complaints. Sites outside the UK licensing system, including many that our reviews cover, are not covered by UK Gambling Commission complaint routes. Dispute options may be more limited, and that is worth weighing before you deposit. Our reviews of non GamStop casinos note licensing details where we have verified them.

If gambling is causing you harm

Please don't wait for a reply from us. Free, confidential help is available:

• GamCare: the National Gambling Helpline is 0808 8020 133, with live chat on the GamCare website.
• GAMSTOP: the free UK self-exclusion service covers online operators licensed in Great Britain. Registering is the simplest way to block them for a chosen period.
• Blocking software can stop gambling sites on your devices, and your bank may offer gambling blocks on cards.

Our Responsible Gambling page covers deposit and loss limits, self-exclusion and where to find more support. Gambling should never be treated as income or a way to solve money worries.

Before you write to us about a specific casino

Bonus terms, payment methods and limits change often, and what applies to a UK customer can differ from what the casino advertises. Our reviews show casino-advertised offers, and we try to separate these from confirmed details. Facts on the site were last checked on 29 September 2026. If you spot a difference, tell us. It helps every reader.